Reliving all of this, I am once again inspired and in awe of everything Croatia has to offer – gastronomy, history, entertainment, adrenaline and activities… this is exactly the sort of quality tourism that Croatia needs more of. There is also no reason that an itinerary like this can only take place in July and August either, pre and post-season are perfect for this with beautiful temperatures (so you can still swim and sail if wanted) and fewer crowds. In fact, Kernal Angus had originally wanted June but couldn’t find an adequate yacht available in this time.
And this is only just skimming the surface; while this group had a taste of almost every element that Croatia has to offer, an entire itinerary could be made up just for gastronomy – visiting gorgeous restaurants and unique wineries, then there is the plethora of activities available – rock climbing, hiking, biking, kayak, sailing, kite surfing… the list goes on. Many of these aspects DO have the potential for 365 Tourism.
Just to round off the picture, a few of the difficulties we came across in organising and executing this itinerary should be mentioned, here are some comments from the Kernal Angus:
It’s important for Croatians in the tourism industry to understand that there are higher standards of service elsewhere in the world. In regards to great service, there is a fine line between going above and beyond versus honesty when the situation dictates. For example, sometimes a relaxed Croatian “yes” when the answer clearly should be “no” or a lack of attention-to-detail has the potential to derail an entire itinerary. During our trip, when dealing with another supplier, the travel times were drastically underestimated, most likely to appease but this created a lot of upset when we experienced the ‘real’ travel times firsthand.
In other areas, some vendors were quick to say no, before hearing us out. While honesty is appreciated (like above), sometimes the attitude needs to be “how can we make this happen?” rather than an outright “we can’t do that” – with no consideration or thinking outside the box. More demanding/upscale travellers can distinguish and appreciate the difference between the two.
I think our trip represented the next level of tourism for Croatia which is finding unique activities which aren’t offered on Viator. Still, many activities fell-through because the vendors were being difficult to deal with. For example, we had booked a Military Paintball adventure on the island Vis, and with no real explanation, the supplier organising this aspect said it had to be dropped… So, last-minute we booked scooters and guides to take us around the island (less unique than the originally planned activity).
Tash and Daniela overcame a lot of these issues for us, but I can’t imagine if they weren’t there to help us during the process or on-the-spot.
I found similar frustrations during the planning process; I had many difficulties dealing with vendors, some not responding in time, some losing booking information, being passed from person to person and needing to explain our situation repeatedly… One venue didn’t want to respond during winter because it was ‘off-season’ (January) but said they would lock in the dates, then once I contacted them in March to touch base, they said that they were fully booked… We resolved it in the end but it was a little ridiculous – you can’t book during the off-season but then it’s fully booked?… Many were high-end or well-established businesses which left me quite baffled at their lack of responsiveness or unprofessional attitude.
In the same breath, there were individuals and businesses which blew us away with their professionalism and ability to adapt on the spot – from the hotels in Zadar and the Acapella group, rib-racing into the sunset, freediving with Lidija and Vitomir, the last-minute magic of Vis Special in organising 34 scooters in the peak of season, finishing with the logistical challenge of a gourmet picnic on Lokrum thanks to Piknik Dubrovnik and many moments in between.
Itineraries like this are proof that Croatia has much to offer, with a little more fine-tuning, it could (and should) stand out as a quality destination.